As per our general guidelines, orders equal to and under INR 500, will have a normal shipping charge based on your location.
At Truweight we assure to provide easy and quick shipment of our products to the customers. We will give our best that your order is delivered to you on time or even before.
Return and Refund Policy
Ordering at truweight.in is an easy and quick process. You can return or replace all items within 14 days of purchase.
Please ensure the following while accepting the orders:
We will not be accepting any return/replacement, if the above points are not being followed.
For return, send a snapshot of the outer packaging, truweight order number and images of the product received, with the invoice copy to our customer care at email@example.com. Ensure that the product is unused and unbroken. Seal, tags, boxes and other packaging has to be intact.
Return courier has to be arranged from your end, we do not have the facility to arrange a return pick-up.
FAQs on Return Policy:
Q: What should I do if I receive a damaged product, wrong product or missing units in my order?
Ans: If an item is found damaged or incorrect as per description or units are missing as per ordered quantity, please send a snapshot of the outer packaging, truweight order number and images of the product received with the invoice copy to our customer care at firstname.lastname@example.org.
Once the concern is raised, we will investigate it internally and will revert to you in 24-48 hrs. Once the investigation is over, in case of return, you will have to arrange for the return courier.
The following steps will be taken further:
- Once the product is received back to us, the quality team checks it and gives an update related to the product condition. The product should be in the same condition as delivered to you.
- On receiving a positive response we will get back to you; As per your request we will replace or refund you for the order (replacement is subject to availability of the particular product).
- In case of negative response, the damaged product cost will be deducted from your refund.
Please Note: As per our Return Policy you need to raise concern within 14 days along with proper product images, unboxing videos and other required information.
- What should I do when I receive a courier that has damaged the product/item?
Ans: Do not accept the product/item from the courier person. Kindly take images (or videos) of the same and share with us at email@example.com. It will help us raise the concern with the respective courier partner.
Please Note: In case of this uncertainty, we will create a new order (same product) and will dispatch it to you immediately.
Q: Is there a category(or product) specific policy for returns?
Ans: Products should be returned in original packaging and sealed in. Opened or used boxes will not be accepted as returns.
For issues like rashes, stomach upset, headache, like/dislike of flavour, flavour difference from one brand to other etc; the products will not be applicable for return. Please consult with the doctor before buying the product.
Cancellation and Refund Policy
Truweight offers you multiple payment methods.
Whichever is your online mode of payment, you can trust us. We assure you that Truweight’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.